Shall uphold the principles or the South African Constitution, especially its chapter one and two.
Shall at all times show willingness to provide optimum support an
quality service to all tourists and will give tourists an opportunity
to enjoy or visit a desired destination.
Shall in no way discriminate in rendering service to any tourist on any
basis. For example on colour, gender, ethnicity, nationality, physical
challenge, age, etc.
Shall be impartial, unbiased and positive and represent South Africa objectively.
Shall be suitably dressed and presentable at all times.
Shall be punctual, reliable, honest, conscientious and tactful at all times.
Shall be a responsible driver, when driving as a guide.
Shall carry out the programme /itinerary of a tour to his/her best
abilities and be loyal to the company/ organisation that he/she is
representing.
Shall deal with conflict in a sensitive and responsible manner.
Shall report any incident of injury or death to a nearby tourist authority or police station.
Shall be knowledgeable and shall assist tourists and not provide them with misleading information.
Shall in the event of not being familiar with or unable to provide
information requested by a tourist, consult with the appropriate
authorities for assistance?
Shall at no time be under the influence of alcohol or a narcotic
substance while on duty and shall refrain from administering any
medication to a client without proper medical consultation.
Shall never solicit for clients or gratuities.
Shall be concerned at all times for the safety of the tourist.
Shall wear the appropriate tourist guide badge and will carry his/he registration card.
Shall treat all people, cultures and the environment with respect.
The Tourist Guide shall be punctual, reliable, honest, conscientious and tactful at all times.
The Tourist Guide shall be suitably dressed and presentable at all times.
